Case Study
Material Handling
Training 10,000+ dealer technicians across 200 dealerships without shipping a single forklift.
Client
Toyota Material Handling
Industry
Material Handling
Location
Indiana, USA
Timeline
2021–2024
Headsets deployed
300+ Meta Quest 2
Key results
10,000+
Dealer technicians trained
200+
Dealerships across the US and Canada
300+
Meta Quest 2 headsets deployed
$1.5M
Saved annually
The challenge
Every hands-on session required three things: travel to Columbus HQ, a physical vehicle, and a trainer on-site.
Toyota Material Handling, based in Columbus, Indiana, manufactures and distributes forklifts, reach trucks, order pickers, pallet jacks, container handlers, AGVs and automated material handling solutions. Its North American training center supports more than 200 dealerships.
Dealer technicians had to be trained on new and existing vehicles. The traditional options were costly: send technicians to the Columbus Learning Center, or have each dealer acquire a vehicle for training. Either way, a trainer still had to be present.
Toyota needed a more efficient, cost-effective way to deliver consistent technical training to thousands of technicians, wherever they worked.
The solution
VR Vision built interactive digital replicas of Toyota Material Handling vehicles and its main facility, then delivered them through three training modes that cover the full learning cycle.
01
Step-by-step guidance walks each technician through service procedures on a digital twin, at their own pace.
02
Trainers and technicians meet in the same virtual workshop from any location and work through courses together.
03
Evaluates technicians' knowledge of vehicle parts and safe-access procedures before they work on the floor.
Deployment & integration
Toyota procured Meta Quest 2 for Business headsets and shipped them to dealerships across the US and Canada. VR Vision handled setup, integration and rollout support.
01
300+ Quest 2 for Business headsets configured and shipped to dealerships across North America.
02
Managed device setup through Meta for Work, aligned with Toyota IT requirements.
03
Training activity and assessment results connected to Toyota's existing LMS.
04
Rollout guidance and adoption best practices for dealer training teams.
Inside the simulation
Digital twin of the Toyota service floor
Hands-on component inspection
Trainer avatar leading a remote session
Multiplayer classroom with dealer technicians
Vehicle staging area in the virtual facility
Guided procedure on a forklift digital twin
Results & impact
Toyota Material Handling dealerships now have an accessible alternative to traditional training. Technicians learn on a digital twin at their own location, and trainers join sessions remotely, removing the travel and vehicle costs tied to every new model.
Before
Technicians travelled to the Columbus HQ Learning Center
A physical vehicle was required for every hands-on session
A trainer had to be on-site at each location
After VR Vision
Technicians train remotely at their own dealership
An interactive digital twin replaces the physical vehicle
Trainers join sessions from anywhere
Watch
Client perspective
Toyota procured hundreds of Meta for Work (Quest 2) devices that were shipped to dealers across the USA/Canada. VR Vision helped with the LMS integrations, device management setup and consulted on change management for increased user adoption. Our vision is to provide a learning environment that resonates with current and future generations of technicians.
Holly Brotzman
Dealer Training Manager, Toyota Material Handling
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