Learn more about how Toyota Material Handling adopted virtual reality for training over ten thousand dealer technicians using interactable digital twins of their vehicles and main facility.
Toyota Material Handling
Ongoing 2021-2024
Indiana, USA
Toyota Material Handling, based in Columbus, IN, is a full-service manufacturer and distributor of high-quality forklifts, reach trucks, order pickers, pallet jacks, container handlers, scissor lifts, tow tractors, AGVs, and other automated material handling solutions. Built on a reputation of excellence, Toyota remains popular due to its quality, durability, reliability and overall value (QDRV).
Catering to over 200 dealerships through the North American Toyota training center was exploring ways to deliver a more efficient and cost-effective training experience to dealer technicians on upcoming and existing vehicles. Their approach was to take advantage of new emerging metaverse technology that would give their trainers the ability to host a virtual reality digital double of their training environment in real-time with dealer technicians who would be connecting remotely to communicate and collaborate together in real-time or a variety of technical courses.
Toyota Material Handling utilized over 300 Quest 2 for Business Headsets (Meta for Work) these were shipped across hundreds of dealerships in the US and Canada. VR Vision provided support in getting the devices setup, secured, linked to the client LMS as well as consulted in deployment and change managment best practices for VR training.
VR Vision has developed a suite of virtual reality training programs, which involve the creation of interactive digital replicas of Toyota Material Handling's vehicles. The first mode employs an AI-guided, step-by-step procedural system, the second mode features a multiplayer or metaverse environment, allowing trainers to initiate virtual sessions that trainees can join and collaborate in from any location. The third mode serves as an evaluation module, assessing technicians' knowledge regarding the vehicle parts and their safe access.
Toyota Material Handling dealerships now have an new alternative and more accessible method for training technicians, diverging from the traditional approaches that either required traveling to the Columbus HQ Learning Center for hands-on training or obtaining a vehicle for training purposes. In the second scenario, even when a dealer acquired a vehicle for training, the presence of a trainer on-site remained a necessity, resulting in ongoing high training costs for new vehicles.
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